How do I clean the print head?


The print head is a sensitive component of your printer. To avoid damaging it:

This could affect print quality or even permanently damage the print head.


  1. Unplug the printer from the power supply. The control button and the LCD screen go out.
  2. Open the printer cover.
  3. Take a cotton swab or cleaning pen supplied by Evolis and proceed as follows:
    1. In the case of a cotton swab, bend the middle of the tube until it clicks to release the cleaning product. Gently rub the swab from left to right along the print head for a few seconds.
    2. In the case of a cleaning pen, remove the cap and gently rub the pen along the print head from left to right for a few seconds.
      Put the cap back on the pen.
  4. Close the printer cover.
  5. Wait two minutes for the cleaning agent to evaporate completely before using the printer.
  6. Reconnect the printer to the power supply to switch it on. The control button lights up.