Japanese Identification Cards Updated Directly At Local City Halls

Tell us about your project

Contact us
View all case studies
Evolis - Success Story My Number Cards City Hall of Tokyo

The challenge: Identify Japanese residents and simplify administrative procedures

In 2016, the Japanese Government decided that each resident would have a personal identification number via a card gathering their own coordinates. Substituting to some extent for a national ID card, which doesn’t exist in Japan, the system My Number enables the Japanese Government to:

  • identify residents
  • and simplify administrative procedures.

Upon a citizen’s request this number can be associated to a plastic card called My Number Card. The first My Number Card would always be issued centrally by the Japanese government. City Halls are then responsible for updating the contact details of their citizens.  


The solution: Roll out cards printing systems directly in City Halls  

Evolis - Success Story My Number Cards - Elypso and Zenius Printers

Today, over 200 City Halls in Japan use an Evolis card printer to print citizens’ new addresses when they move. When a citizen relocates, the City Hall of its new place of residence prints the new address of the citizen on the card My Number.


Evolis Printing System have been adapted to the technical specificities of Japanese City Halls

Each card is equipped with a contactless chip. As existing cards needed to be automatically recognized by the printing system, the Japanese system integrator DNP IDS has customized the Evolis printers with a contactless chip encoding.

In order to adapt Evolis Printing system to the numerous cards design used by City Halls, Evolis has developed a specific scanner, which, integrated to every printer, analyses the card images.  This scanner determines the size and positioning of the text box to recognize the orientation of the inserted card, and makes automatically the necessary adjustments to print the text in the right place.


The result: Employee reactivity and printing quality

CardEx, the Evolis distributor in Japan, has deployed 500 Elypso and 250 Zenius systems in City Halls throughout the country.  For example, the City Hall of Koto Ward in Tokyo is a part of Evolis systems users.

 "This method is more formal and it is appreciated for its uniformity, its readability, convenience and speed, and because it sharply reduces the chance of human error," explains an official at Koto City Hall. Of the 3000 civil servants who work in Koto Ward City Hall, around 140 of them use the card printers.


 “We did not need much training on the use of the printer. Changing the ribbon, reloading the cards and cleaning the unit are all very easy.”

Koto City Hall Official

Share this case study: